Telephone etiquette training

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“You’ll keep your Customers coming back to You!”
telephone-etiquette
WHAT YOU WILL MASTER:
  • The 5 tonality techniques to captivate your customers
  • Positive words and phrases to use in conversation
  • How to answer the telephone to impress
  • Techniques to close a conversation politely
  • What you must say when putting people on hold and transferring calls
  • How you can immediately erase telephone tag from your day
  • The most effective way to take messages
  • How to leave a message on voicemail that inspires action from the customer
  • How to build rapport quickly with customers
  • Questioning and listening skills that engage the customer
  • Simple techniques to handle difficult customers and complaints
Specialist training for:
  • Receptionists
  • Accountants
  • Secretaries
  • Professionals
  • Anyone who speaks to Customers on the Telephone
Next steps
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