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8 Lessons From A Horrible Retail Sales Experience

1.  When you call someone with an offer and they say “NO,” you can call them again because the next time they might be in a different space.  Persistence does work if you do it in a nice, non pushy way.
2.    When negotiating, don’t drop the price too dramatically just to get the sale. It makes  it look like you were trying to rip the client off in the first place and     makes the client suspicious that the products have much less value.
3.    Do not lie to get a sale.  Offer the client the right option for them even if you lose a bit of commission.
4.    Pay the client a compliment when you first meet them . Comments and  criticism do not build rapport.
5.    People like to know the name of the person they are dealing with so provide it.
6.    Do not be too familiar with new clients.  Not everyone likes hugs and kisses from a stranger.
7.    Do not make the customer call you about an error on delivery.  You call them as soon as you find out.
8.    If a client complains, acknowledge the client straight away before they tell thousands of people .
Here’s the full story of what happened
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