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Sales Etiquette

Managers are worried that their sales and telesales team is forgetting basic sales/telesales etiquette and using language that is too casual. In case you are guilty of this, here are some alternative words you can try using instead.

Sales and Telesales Etiquette

1. Calling customers “Mate”.
If you are calling people and they call you mate first, then it is okay but some people take this to extreme and use the word every sentence. Whenever you think of saying “mate”, simply use the person’s name. It is more professional and builds rapport.

2. Yep, Yep – “Yes” is more professional!

3. Someone asks you how you are, you say “Not Bad”. Instead be more positive and say “Fantastic” or “Excellent” . It sounds much more enthusiastic.

4. “Cheers” – say “Thank you for your call” or “Good-bye.”

5. “No worries” – “That’s okay”,”That’s great”, “That’s fine”, “Excellent”, “Brilliant”, “That’s good”. Remember we only use positive words in sales.

6. “Bear with me” say “Would you mind holding for a moment?” (Wait for the customer’s answer).

7. “I have a good deal for you.” – a good offer is more professional.

Remember you only get 15 seconds to make a first good impression on the phone. Let it be a positive one.

Sales Etiquette For Face to Face Sales People

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How To Overcome the Objection – “Just Send Me The Information”

Let’s face it , we don’t want to be spending our time sending information out to people who are not really interested and 90% of people who say “Just send your information ” early in the sales conversation on the phone are in fact not really interested. Our job is to find the 10% who are. Remember if you are a good salesperson, you will be following up the person you sent information to so you want to make damn sure they are vaguely interested before you send them anything. Otherwise you are going to get heaps of rejection on the follow-up call and you will try to avoid that kind of call in the future. Here are some ways to respond to this objection to help you separate the real buyers from those prospects who will just end up wasting your time.:-

1. I’ll be happy to send you some information but first, I feel I must ask you a couple of questions to make sure this is suitable for you and I am not wasting your time. (Ask a couple of open-ended pain questions to make them feel they have a problem )

2. Certainly, I can send you some information. If it does fit what you are looking for, when do you think you would be ready to move forward on this?

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