“Guarantee a professional company image on every call while providing excellent customer service. This will ensure more sales, excellent customer satisfaction and retention.”
WHAT YOU WILL MASTER:
- How your attitude dictates your results
- How to build rapport quickly with the customer
- The importance of focusing on the use of positive language
- 5 Ways to develop a captivating tonality
- How to detect your customer’s true needs
- The great listening skills that will transform your customers into raving fans
- What you must do to present your product/service on the phone effectively
- The secrets to converting 70% of enquiries into sales
- How to easily handle difficult customers and complaints
- Simple strategies to add-on and cross sell
- How to write emails and letters so they get read
- What you must never say when putting people on hold
- The secret voicemail strategies to keep them calling you
Specialist training for:
- Inbound Telesales Staff
- Customer Service Representatives
- Call Centre Staff
- Sales Managers
- Sales Staff
- Receptionists
- Anyone who has inbound telephone contact with customers
