“You’ll keep your Customers coming back to You!”
WHAT YOU WILL MASTER:
- The 5 tonality techniques to captivate your customers
- Positive words and phrases to use in conversation
- How to answer the telephone to impress
- Techniques to close a conversation politely
- What you must say when putting people on hold and transferring calls
- How you can immediately erase telephone tag from your day
- The most effective way to take messages
- How to leave a message on voicemail that inspires action from the customer
- How to build rapport quickly with customers
- Questioning and listening skills that engage the customer
- Simple techniques to handle difficult customers and complaints
Specialist training for:
- Receptionists
- Accountants
- Secretaries
- Professionals
- Anyone who speaks to Customers on the Telephone
