Inbound Customer Service Sales

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“Guarantee a professional company image on every call while providing excellent customer service. This will ensure more sales, excellent customer satisfaction and retention.”
  • How your attitude dictates your results
  • How to build rapport quickly with the customer
  • The importance of focusing on the use of positive language
  • 5 Ways to develop a captivating tonality
  • How to detect your customer’s true needs
  • The great listening skills that will transform your customers into raving fans
  • What you must do to present your product/service on the phone effectively
  • The secrets to converting 70% of enquiries into sales
  • How to easily handle difficult customers and complaints
  • Simple strategies to add-on and cross sell
  • How to write emails and letters so they get read
  • What you must never say when putting people on hold
  • The secret voicemail strategies to keep them calling you
Specialist training for:
  • Inbound Telesales Staff
  • Customer Service Representatives
  • Call Centre Staff
  • Sales Managers
  • Sales Staff
  • Receptionists
  • Anyone who has inbound telephone contact with customers
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