I was in Adelaide last week training the awesome sales team at Positive Lending Solutions for 2 days and in Toowoomba this week training the dedicated sales team at Australian Events. In both places I observed that casual language like “No worries” was said repeatedly in telesales conversations with customers. This is what I call negative language and it is always better to use positive language in sales conversations. If you catch yourself saying “No worries”, challenge yourself to replace it this week with positive words that are more exciting like:-
“Excellent” “That’s fine”, “That’s okay”, “Terrific”, “It’s a pleasure”.