Telesales training Adelaide | Team workshops and coaching

Where can I find telesales training in Adelaide?

Telesales training in Adelaide comes from Jenny Cartwright, who flies in from Sydney for onsite programs or trains your team live on Zoom. Adelaide runs 30 minutes behind Sydney all year, so live sessions are easy to schedule. In-house training typically costs A$3,000 to A$8,000, depending on group size, customisation and travel.

Why do Adelaide businesses need strong phone skills?

South Australia's economy mixes big projects with a deep base of family and regional businesses. Defence and shipbuilding at Osborne, advanced manufacturing at Tonsley and Edinburgh, start-ups and tech at Lot Fourteen, and food and wine from the Barossa, McLaren Vale, the Clare Valley and the Adelaide Hills all depend on winning and keeping customers.

A lot of that selling happens by phone. Producers call distributors, restaurants and bottle shops interstate. Suppliers chase meetings with procurement teams. Lenders and brokers follow up enquiries before a competitor does. In each case, the opening minute decides whether you earn a second conversation.

An Adelaide team that trained with Jenny

Positive Lending Solutions is one Adelaide business Jenny has trained. Director Tom Caesar followed her blog, came to one of her seminars in August 2013 and then brought her into the office to train his team of 10 over two days.

I have been following Jenny's blog for over 12 months now and finally decided to bite the bullet and attend her seminar in August 2013. After the first hour, I realised how important it would be to have her run a workshop in my office for my staff. We had her train our team of 10 for two days and have seen the team implementing her ideas and changes to their sales approach. I would recommend [her] to anyone looking for some sales training!

Tom CaesarDirector, Positive Lending Solutions, Adelaide

A two day in-house program gives a team time to learn the structure, practise it in role plays and rewrite their own scripts before they go back to live calls.

How is training delivered in Adelaide?

Onsite programs run at your office, from the CBD and Norwood to Mawson Lakes or Port Adelaide. Jenny travels from Sydney, so a one to three day onsite program followed by weekly or fortnightly Zoom coaching makes good use of each visit.

If you would rather skip the travel, live online telesales training gives your team the same customised content in private Zoom sessions. South Australia changes to daylight saving on the same dates as New South Wales, so Adelaide stays exactly half an hour behind Jenny's clock in every season.

What do Adelaide teams work on in training?

Each program is in-house telesales training built for your products and buyers. Common topics include outbound calling and cold calling, appointment setting, inbound sales and service calls, objections, closing, call reluctance and telesales scripts that sound natural.

Jenny also teaches what to do when a buyer says 'let me think about it', with practical ways to convert procrastinators into buyers without applying pressure.

An example opening for a producer calling a restaurant buyer

YouHi Alex, it's Sam from [your winery] in McLaren Vale. I'm calling because we supply a few restaurants near you with wines by the glass. Have you got a minute for a quick question?

ProspectJust a minute, we open soon.

YouThanks, I'll be quick. When you add a wine to the list, what matters more to you, the price per glass or how well it sells with your menu?

ProspectHonestly, whether my staff can sell it.

YouThat's really helpful. Could I drop in a sample bottle on Thursday and show your floor team how other venues describe it to guests?

Your team leaves with openings, questions and replies written in their own words, which is what makes them feel ready rather than rehearsed.

One-to-one coaching for Adelaide brokers, owners and reps

Not every Adelaide business has a team to train. Sole traders, mortgage brokers, business owners and new reps can work with Jenny through one-to-one sales coaching, held on Zoom, for A$350 a session or A$1,200 for four.

Coaching can include reviewing your recorded calls, rewriting your opening, role playing the objections you hear most and a weekly check-in that keeps you accountable. Jenny qualified as a trainer in 1995 and has trained people in finance, lending and mortgage broking, so these conversations will feel familiar to her.

Areas Jenny covers around Adelaide and South Australia

Jenny trains teams in the Adelaide CBD and North Adelaide, Norwood and Kent Town, Unley, Mile End and Thebarton, and down through Glenelg, Marion and Tonsley. In the north she covers Port Adelaide, Osborne, Mawson Lakes, Salisbury, Elizabeth and the Edinburgh defence precinct.

Regional businesses in the Barossa, Clare Valley, McLaren Vale, the Adelaide Hills, Mount Barker, Gawler and Murray Bridge can book onsite training or join on Zoom from the cellar door, the farm office or the factory floor.

Arrange a free 15 minute chat about training for your Adelaide team.

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Areas Jenny covers around Adelaide

Onsite training, or live online sessions scheduled for ACST/ACDT, for teams in and around Adelaide, including:

Adelaide CBD
North Adelaide
Norwood and Kent Town
Unley
Mile End and Thebarton
Glenelg
Marion
Tonsley
Port Adelaide
Osborne
Mawson Lakes
Salisbury
Elizabeth and Edinburgh
Gawler
Adelaide Hills and Mount Barker
Barossa Valley
Clare Valley
McLaren Vale
Murray Bridge

Telesales training in Adelaide: questions

Can Jenny run a two day program at our Adelaide office?

Yes. Two day programs are one of the standard options, alongside one and three day programs and shorter 2 to 3 hour sessions. Positive Lending Solutions in Adelaide had Jenny train its team of 10 over two days. Pricing is typically A$3,000 to A$8,000, depending on group size, customisation and travel.

Does the half hour time difference affect Zoom training in Adelaide?

Not really. Adelaide is 30 minutes behind Sydney throughout the year, because both states change their clocks on the same dates. Jenny books every session in Adelaide time, so a 9.30am start for your team is simply 10.00am on her clock in Lane Cove, and nobody has to think about it.

Do you train wine, food and tourism businesses in regional South Australia?

Yes. Jenny can travel to regional South Australia or train your team on Zoom. Programs are customised, so a winery, food producer or tourism operator works on its own calls, such as reaching trade buyers, following up samples or turning phone enquiries into bookings. Tourism and hospitality is one of the industries Jenny has trained.

Can an Adelaide mortgage broker get one-to-one sales coaching?

Yes. Finance, lending and mortgage broking are among the industries Jenny has trained. Each Zoom session is A$350, or A$1,200 when you book four, and can focus on following up leads, booking appointments, handling rate and fee objections and asking for the business with confidence.

What happens after the training day for an Adelaide team?

You can add follow-up coaching on Zoom, weekly or fortnightly. These shorter sessions let Jenny hear how the new approach is working on real calls, fix whatever is slipping and keep everyone accountable. It is the step that turns a good training day into habits that last.

Can Jenny write a telesales script for our Adelaide business?

Yes. Quotes for Jenny's telesales script writing service start at around A$600, and a script can usually be created within 3 days. Changes after delivery are made at no extra charge, so you can test the script on real Adelaide calls and fine-tune it as you go.

Telesales training Adelaide, shaped around your own customers