Telesales training Brisbane | Sales coaching and Zoom

Who runs telesales training in Brisbane?

Telesales training in Brisbane is run by Jenny Cartwright, who travels from Sydney to train teams onsite or runs it live on Zoom. Choose a 2 to 3 hour session or a program of up to three days, with optional weekly or fortnightly coaching. Her Queensland clients include Fitlink Brisbane and Australian Events in Toowoomba.

Why is phone selling growing in South East Queensland?

Brisbane and the wider South East Queensland region have been growing for years, with new residents, new businesses and major projects arriving ahead of the 2032 Olympic and Paralympic Games. Construction, property, health, education, logistics around the port and airport, and the resources companies with head offices in the CBD all have to win customers in a crowded market.

The region is also spread out. A rep covering customers from the Gold Coast to the Sunshine Coast, and west to Ipswich and Toowoomba, cannot see everyone in person. A confident phone call is how you stay front of mind between visits, and how you book the visits that matter.

Teams that treat the phone as a skill rather than a chore give themselves a real edge here.

What have Queensland teams achieved with Jenny?

Fitlink Brisbane is one of the Queensland teams Jenny has trained. Here is how its sales manager described what happened next:

Since the training, the sales team are doing extremely well breaking their all time record plus Sherree breaking the Fitlink individual sales record. As of today, Joshua has hit $102,000 and Sherree $160,000. Our Finance Director is now extremely excited as we are hoping to break the Fitlink record for the month, I will keep you posted. The team have taken on board a lot of the training tips, especially Joshua who at the start was getting frustrated as he was not getting the sales but I assured him they would come in, just keep going (as you pointed out) and hence his personal best with still more to come. I have recommended you to our NZ Manager.

Gina ShawSales Manager, Fitlink Brisbane

Jenny has also travelled beyond the city for onsite work. In August 2013 she went to Toowoomba to train the sales staff of Australian Events, and regional Queensland businesses can book her the same way today.

How does Jenny deliver training in Brisbane?

Onsite programs run at your premises, whether you are in the CBD, Fortitude Valley or Newstead, or at an industrial site near Eagle Farm or Acacia Ridge. Jenny flies up from Sydney, so a one, two or three day program usually makes the best use of the trip, with follow-up coaching on Zoom afterwards.

Live online telesales training is the alternative when your people are spread across the region. Queensland stays on AEST all year, so from early October to early April Brisbane is an hour behind Sydney. Jenny books every session in Brisbane time, so your team never has to do the maths.

What will your Brisbane team practise?

Your program is in-house telesales training customised to your business, and it can draw on any of these topics:

Cold calling and outbound telesales to new prospects
Booking qualified appointments for your field reps
Inbound enquiry calls that end with a sale rather than a brochure
Handling objections about price, timing and existing suppliers
Closing the sale or securing a firm next step
Beating call reluctance so the first call of the day gets made
Scripts and call guides your team will actually use

The payoff is personal as much as commercial. People who know how to open, question and close stop dreading the phone and can even start to look forward to it, because each call feels like a chance rather than a risk.

What if you are a Brisbane sole trader or a team of one?

You do not need a whole team to learn from Jenny. Individuals and very small Brisbane businesses have three good options:

One-to-one sales coaching on Zoom at A$350 a session, or four sessions for A$1,200
The self-paced Telesales Mastery course, six modules in eBook format, for A$97
How to Triple Your Sales by Phone, Jenny's complete 4 hour workshop as a video and audio download, for A$97

Her book Don't Get Hung Up! is endorsed by Tom Hopkins and Brian Tracy, and the free eBook How to Make a Professional Telephone Sales Call is a no-cost way to start improving your calls this week.

Which areas around Brisbane does Jenny cover?

Jenny trains teams across inner Brisbane, including the CBD, Fortitude Valley, Newstead, South Brisbane, Milton and Toowong, and in the commercial and industrial hubs around Eagle Farm, the Australia TradeCoast and Acacia Ridge.

She also works with businesses in Ipswich, Springfield, Logan, Moreton Bay and North Lakes, down through Yatala to the Gold Coast, and up to the Sunshine Coast. West of the range, Toowoomba and the Darling Downs are within reach for onsite programs.

Talk to Jenny for 15 minutes, free, about what your Brisbane team needs.

Book your free chat

Areas Jenny covers around Brisbane

Onsite training, or live online sessions scheduled for AEST, for teams in and around Brisbane, including:

Brisbane CBD
Fortitude Valley
Newstead
South Brisbane
Milton
Toowong
Eagle Farm and Australia TradeCoast
Acacia Ridge
Ipswich
Springfield
Logan
Moreton Bay
North Lakes
Yatala
Gold Coast
Sunshine Coast
Toowoomba and the Darling Downs

Telesales training in Brisbane: questions

Does Jenny travel to Brisbane for onsite telesales training?

Yes. Jenny flies from Sydney to Brisbane to run customised programs at your office or site. For a Brisbane team, in-house training is typically A$3,000 to A$8,000, depending on group size, customisation and travel. Pairing an onsite day with weekly or fortnightly Zoom coaching keeps the skills improving after she has flown home.

Is a Brisbane Zoom session on Queensland time?

Yes. Every live session is booked in Brisbane time. Queensland does not use daylight saving, so between early October and early April Brisbane is one hour behind Sydney, and for the rest of the year the clocks match. Jenny allows for the difference, so your team simply joins at the time shown in their calendar.

Can our Gold Coast and Sunshine Coast reps train with the Brisbane office?

Yes. The simplest way is a private Zoom program that everyone joins from their own office or home, so nobody spends hours on the highway. If you would prefer to gather everyone in one room, Jenny can run the training onsite at your Brisbane premises and your coastal reps can travel in for the day.

Do you still run public telesales workshops in Brisbane?

No. Jenny no longer runs public workshops in Brisbane or any other city. A Brisbane individual can book one-to-one coaching on Zoom at A$350 a session, while teams can book private in-house or Zoom training. For self-paced learning there is the Telesales Mastery course at A$97 and the How to Triple Your Sales by Phone download at A$97.

Can Jenny train a Toowoomba or Darling Downs sales team?

Yes. Jenny trained the sales staff of Australian Events in Toowoomba in August 2013, and regional Queensland teams can book onsite training in the same way. If distance makes a visit impractical, a private Zoom program delivers the same customised content, scheduled in Queensland time.

What does telesales training cost for a Brisbane team?

In-house training is typically A$3,000 to A$8,000, with the final figure depending on group size, how much customisation you need and travel from Sydney. Individual coaching costs A$350 a session, or A$1,200 for four. Jenny can quote for your exact group during a free 15 minute chat.

Telesales training Brisbane: phone skills your team can put straight to work