In-House Sales Training Courses

IN-HOUSE SALES TRAINING COURSES

Telephone Sales & Customer Service Training

TELEPHONE SALES & CUSTOMER SERVICE TRAINING

Face To Face Selling & Presentation Skills Training

FACE TO FACE SELLING & PRESENTATION SKILLS TRAINING

Are your sales people lacking specific sales skills and losing you sales? Our in-house training is customised to your business for face to face selling and both inbound and outbound or telephone selling. It will transform your results. A variety of topics are on offer and the training can be delivered virtually worldwide or live in person. Coaching is also available for those individuals needing more training or your team might prefer the online telesales course for self paced learning.

ON LOCATION

SALES TRAINING WORKSHOPS

Our customised in-house training has helped companies like yours achieve sales records far above industry standards. Our reputation for consistently delivering expert knowledge, professional service and unequalled results-driven trainings has meant that most of our business comes from referrals.

FIND OUR MORE ABOUT OUR IN HOUSE SALES TRAINING WORKSHOPS

All workshops are specifically tailored to the individual needs of your business and conducted in-house or at a venue of your choice. They can be designed for both face to face sales reps and for telephone sales staff which ensures all your sales people will be taught the vital skills they need to reach their full potential.
We include a pre-training briefing and can offer you a full staff assessment prior to the training when you require. Your trainees can expect comprehensive, customised workbooks to ensure all the sales exploding techniques are retained and available for easy referral. They will be rewarded with certificates of achievement at the end of their course.
Essential skills can be learned in 1, 2 or 3 day trainings with longer, more intensive, specialised sales team transformations available on request.
Assessment is via self assessment criteria, role plays and voice recordings.
We have also seen exceptional results from companies that engage in our post training coaching support packages which are designed to maintain maximum performance from your team. These packages are again tailored to your individual needs and conducted weekly or fortnightly by phone or face to face depending on your location.

Custom created mini workshops conducted Australia wide to suit your requirements

In a busy environment, sometimes it is not feasible to have your team in training for a whole day.
This is where regular 2 – 3 hour workshops are of immense value in training for sales and telesales staff.

They can be held outside or inside working hours and can be a minimum duration of 2 hours.

SAMPLE COURSE TOPICS:

  • Overcoming call reluctance How to engage people’s interest on the phone
  • Handling objections effectively
  • How to write a sales presentation or telemarketing script
  • How to build rapport quickly with customers
  • Preparation and planning of an effective telemarketing campaign
  • Relationship selling
  • Presentation skills
  • Time management in sales

Testimonials

“I have never received so much positive feedback from staff. They all enjoyed the workshop immensely and found the exercise very worthwhile. Ray & Georgia from my department (marketing) have utilized some of the processes with great success. For our February presentations we had record attendees , with Ray achieving an all time record for a new employee. I have no hesitation in recommending your workshop within my network. Congratulations on a job well done.”

— Paul Ralston – Sales & Marketing Manager, Lanteri Partners

Telesales

Training for inbound, outbound and customer service roles which can triple your sales instantly!

TELESALES Training for inbound, outbound and customer service roles which can triple your sales instantly!

Telesales outbound – Outbound telesales course

WHAT YOU WILL MASTER:

  • How to create a telemarketing script that doubles your sales instantly
  • The little-known ways to get through the gatekeeper
  • The 5 critical Trigger Words that compel people to buy
  • What you must do now to ensure 9 out of 10 enquiries convert into a sale
  • How to get 7 out of 10 contacts to make an appointment
  • How to build rapport quickly with 3 powerful questions
  • The listening skills that give you total credibility
  • The four ingredients that make a compelling offer
  • The secrets to overcoming every objection.
  • How to increase the value of the purchase
  • Essential techniques to follow up quotes, mail outs,complaints and turn them into orders
  • How to follow up existing customers, inactive customers and sales
  • The techniques to overcome call reluctance

SPECIALIST TRAINING FOR:

  • Telesales
  • Telemarketers
  • Sales Managers
  • Sales Reps
  • Team leaders.

Inbound Customer Service Sales

WHAT YOU WILL MASTER:

  • How your attitude dictates your results
  • How to build rapport quickly with the customer
  • The importance of focusing on the use of positive language
  • 5 Ways to develop a captivating tonality
  • How to detect your customer’s true needs
  • The great listening skills that will transform your customers into raving fans
  • What you must do to present your product/service on the phone effectively
  • The secrets to converting 70% of enquiries into sales
  • How to easily handle difficult customers and complaints
  • Simple strategies to add-on and cross sell
  • How to write emails and letters so they get read
  • What you must never say when putting people on hold
  • The secret voicemail strategies to keep them calling you

SPECIALIST TRAINING FOR:

  • Inbound Telesales Staff
  • Customer Service Representatives
  • Call Centre Staff
  • Sales Managers
  • Sales Staff
  • Receptionists
  • Anyone who has inbound telephone contact with customers
INBOUND CUSTOMER SERVICE SALES
TELEPHONE ETIQUETTE TRAINING

Telephone etiquette training

WHAT YOU WILL MASTER:

  • The 5 tonality techniques to captivate your customers
  • Positive words and phrases to use in conversation
  • How to answer the telephone to impress
  • Techniques to close a conversation politely
  • What you must say when putting people on hold and transferring calls
  • How you can immediately erase telephone tag from your day
  • The most effective way to take messages
  • How to leave a message on voicemail that inspires action from the customer
  • How to build rapport quickly with customers
  • Questioning and listening skills that engage the customer
  • Simple techniques to handle difficult customers and complaints

SPECIALIST TRAINING FOR:

  • Receptionists
  • Accountants
  • Secretaries
  • Professionals
  • Anyone who speaks to Customers on the Telephone

How to plan and manage an effective telemarketing campaign

“Your campaign will run like clockwork with less time and effort than you ever thought possible ”

WHAT YOU WILL MASTER:

  • The secrets to hiring the best telemarketers and telesales staff
  • What you must know to manage a team and yourself effectively
  • Ideas to train and motivate your staff for exceptional results
  • Highly efficient database management techniques
  • Why you must set goals for yourself and/or the team
  • The step by step approach to creating a profit -pulling script
  • The step by step approach to creating a profit -pulling script
  • Advanced techniques on preparing targeted lists of calls
  • How to create a professional follow-up system
  • How to plan the power questions to extract all of your customers’ needs
  • What you must never say when handling objections
  • How to measure your results

Online Telesales Training – Online Sales Course

An Online Telesales Training Course Which Will Transform Your Sales Results
This online telesales training course is for sales people to learn outbound and inbound telephone sales skills in their own time. It is self paced and has the potential to turn sales professionals into telesales superstars using the techniques and 30 years of telesales experience of the writer, Telesales Expert, Jenny Cartwright. There are 6 modules with quizzes, tasks and videos to reinforce the learnings.

You cannot afford to leave anyone in your sales and customer service division without this online telesales training if you want them to get results from the start.
To register your whole team – email jenny@telesalestraining.com.au requesting a discount for numbers over 10
1–10 people – US$199 per person
FREE TRIAL and PURCHASE at https://telesales.thinkific.com/courses/telesales-mastery-course

PROFESSIONAL TRAINING

Presentation skills & Face to Face Selling

Presentation Skills Training to Supercharge Your Sales

What are you doing to develop your sales team’s communication skills?

Presentation skills are vital for a salesperson’s personal development. Whether they are making presentations one on one or to groups, online or face to face, they need to know how to educate, inspire and motivate the customer to buy.

This course uses a practical hands-on approach where attendees get to practise the speeches they create in front of their peers and receive constructive feedback. Jenny co-hosts this course with speaker trainer, David Cassey so you get two trainers for the price of one.

The course agendas below are not fixed. You can choose the topics and the number of days to suit your needs.

WHO IS THIS FOR?
All Sales People who want to be able to speak in front of a group with confidence.

DOWNLOAD COURSE OUTLINE

Face to Face Selling
Custom courses conducted Australia wide to suit your requirements
SAMPLE COURSE TOPICS:

  • The Daily Habits of highly successful salespeople
  • How to dress for a sales appointment
  • Planning for the day
  • What to do at the first sales appointment to build rapport
  • The importance of the questions you ask- spin selling techniques
  • Selling to different styles of people (DISC Profiles)
  • Successful presentations content
  • Email Etiquette
  • Tips for successful Networking
  • Selling on non-price issues
  • Reviewing the Sales call
  • Your plan to make it the best year ever

COURSE OUTLINE:
For experienced salespeople who have done the basics, want to take themselves to the next level and achieve more. You get the essential techniques that have made Jenny Cartwright a sales professional from the “pro” herself.

DOWNLOAD COURSE OUTLINE

Get in Contact

CONTACT INFORMATION

71 Coolaroo Road
Lane Cove NSW 2066
Australia

Phone: +61 414 543 289
Email: info@telesalestraining.com.au

Access our FREE report &
resource "How To Make A
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