Telesales training Sydney: skills your team uses on the very next call

Why do Sydney businesses still sell so much by phone?

Sydney buyers are busy, well informed and pitched to constantly. Whether your team sells technology from North Sydney, finance from the CBD, equipment from Norwest or property across the suburbs, the person you are calling has already heard plenty of pitches this month. The call they remember is the one that sounds prepared, warm and genuinely useful from the first sentence.

Then there is the traffic. A rep who spends the morning on the M4 or crawling over the Harbour Bridge might see two or three customers. On the phone, that same rep can hold far more real conversations and save the face to face visits for prospects who are ready to talk business.

Training is built around the calls Sydney teams make every day, such as:

• Booking appointments with business owners and managers for technology, telecommunications and professional services
• Real estate prospecting and following up past enquiries
• Finance, lending and insurance calls that move an enquiry towards an application
• Inbound sales and customer service calls that should end with an order

How does training work for a Sydney team?

1. 1

   A free 15 minute chat

   Tell Jenny what your team sells, who they call and where calls go wrong, and she will suggest a format that fits.

2. 2

   Customised to your calls

   Jenny learns your products, customers and current scripts, so the examples and role plays sound like your business rather than a textbook.

3. 3

   Training at your office

   Choose a one, two or three day program, or a shorter 2 to 3 hour session. Most Sydney offices are an easy trip from Lane Cove, which keeps travel costs low.

4. 4

   Follow-up coaching

   Optional weekly or fortnightly coaching keeps new habits alive once your team is back on real calls.

Sydney is also the one city where one-to-one sales coaching can happen face to face. Some people like to sit beside Jenny and work through their calls in person, while others prefer the convenience of Zoom.

What will your Sydney team learn?

Every program is in-house telesales training shaped around your business, so the content changes with your team. Most programs draw on these topics:

• Opening a cold call so the other person wants to keep talking, using cold call openings that grab interest
• Reaching the decision maker with respectful ways to get past the gatekeeper
• Booking appointments and asking for a clear next step
• Handling objections calmly, without arguing or caving on price
• Closing for the order, and following up when the answer is maybe
• Overcoming call reluctance so picking up the phone feels normal again
• Scripts that sound like your people, not like a robot

The result you are after is a team that stops dreading the phone. When people know what to say, they make more calls, sound more relaxed and start to enjoy the moment a prospect says yes.

Prefer to train remotely or at your own pace? Live online telesales training on Zoom covers the same material for teams spread across Greater Sydney.

Which Sydney organisations has Jenny trained?

Jenny has more than 30 years in sales and marketing, and her Sydney and New South Wales clients include Powerlift Nissan, Macquarie Corporate Telecommunications and, down on the South Coast, Kiama Real Estate. Powerlift Nissan asked her to help redesign its telemarketing process:

Sydney audiences know her from the stage as well. She presented at the Professional Services Sales and Marketing Conference Sydney 2018 and has spoken for the NSW Chapter of the Australian Telemarketing Association. If you want energy and practical ideas at your next kick-off, look at her sales keynote topics.

Which parts of Sydney and NSW does Jenny cover?

From Lane Cove, the CBD, North Sydney, St Leonards and Chatswood are close by, and Macquarie Park, Rhodes and Parramatta are a short trip west. Jenny also trains teams at Norwest, Mascot and Alexandria, in Penrith and Liverpool, across the Sutherland Shire and up on the Northern Beaches.

Further afield, she travels to the Central Coast, Newcastle and the Hunter, Wollongong and the Illawarra, the Blue Mountains and the Southern Highlands. Regional NSW teams that would rather avoid a travel day can do the same program live on Zoom, and nobody has to adjust for a time difference.

How much does telesales training in Sydney cost?

Jenny publishes her rates, so you can plan before you pick up the phone to her.

The team rate depends on group size, how much customisation you need and travel, and Sydney carries the smallest travel component of any city Jenny works in. Not ready to talk yet? Start with her free eBook, How to Make a Professional Telephone Sales Call.

Areas Jenny covers around Sydney

Onsite training, or live online sessions scheduled for AEST/AEDT, for teams in and around Sydney, including:

• Sydney CBD
• North Sydney
• St Leonards
• Chatswood
• Lane Cove
• Macquarie Park
• Rhodes
• Parramatta
• Norwest
• Mascot
• Alexandria
• Penrith
• Liverpool
• Sutherland Shire
• Northern Beaches
• Central Coast
• Newcastle and the Hunter
• Wollongong and the Illawarra
• Blue Mountains
• Southern Highlands