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Telesales training Darwin and the Top End, wherever your team works

In the Territory, customers can be a long drive or a short flight away, so a confident phone call often does the selling. Jenny Cartwright trains Darwin teams live on Zoom in ACST, and flies in for onsite programs on request.

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Travels from
Lane Cove, Sydney
Delivery
Zoom, or onsite on request
Time zone
ACST, no daylight saving
Coaching
A$350 a session on Zoom
Licensing
Run the course yourself, A$3,000

Quick answer

How can Darwin teams get telesales training?

Telesales training for Darwin teams runs live on Zoom at times set for ACST, or onsite when Jenny Cartwright flies in on request. Darwin is 30 minutes behind Sydney for half the year, and 90 minutes behind while the eastern states are on daylight saving. Coaching costs A$350 a session.

Why does phone selling matter in Darwin and the Top End?

Darwin's economy runs on defence, gas and resources, government services, construction, tourism and the pastoral industry, and its customers are spread across vast distances. A supplier in Winnellie or Berrimah might look after clients in Katherine, Tennant Creek, Nhulunbuy and Alice Springs, as well as stations and work camps in between.

During the wet season some roads close and travel plans change, but the phone still works. Businesses that sell confidently on a call keep orders moving in every season, and staff who feel sure of themselves on the phone do not have to wait for the next road trip to make progress.

How does live Zoom training work for a Darwin team?

For most Territory teams, Zoom is the most practical way to train with Jenny. Sessions are private to your organisation, customised to your products and booked in Darwin time. Because the Northern Territory does not use daylight saving, a 9.00am Darwin start is 9.30am in Sydney for half the year and 10.30am during eastern daylight saving.

Shorter sessions often suit online training. A run of 2 to 3 hour sessions a week apart gives people time to try each technique on real calls before the next one, and staff in regional offices can log in to the same session as head office.

If you are a team of one, one-to-one sales coaching is available on Zoom for A$350 a session, or A$1,200 when you book four.

Can Jenny come to Darwin for onsite training?

Yes, on request. Jenny travels to every capital city, and an onsite program in Darwin is best planned as a longer block of one to three days, so the flight is worth it. Darwin programs are priced like any in-house training: typically A$3,000 to A$8,000, depending on group size, customisation and travel.

Long-distance onsite work is familiar to her. Beyond Australia, she has delivered a two day Competitive Selling program for Telikom PNG:

On behalf of the change management team and the course participants, I would like to thank you for providing the 2 day training, Competitive Selling. I believe the training has given the sales team some new innovative tools and concepts to be more proactive.

Brian SamHead of Change, Telikom PNG Ltd

What do Darwin teams learn?

Each program is in-house telesales training customised for your market, whether you sell to contractors, station owners, tourism operators or other businesses. Topics can include:

  • Finding prospects to call in a small market where every contact counts
  • Cold calling and outbound telesales with an opening that earns attention
  • Booking appointments around rosters, travel and the seasons
  • Inbound enquiries that finish with an order instead of a promise to think about it
  • Handling objections and closing by phone
  • Overcoming call reluctance, especially for staff who default to email, and seeing why the telephone beats email

The payoff is a team that picks up the phone without hesitation and feels proud of the business it wins, even when the customer is a thousand kilometres away.

Options for remote and small Territory teams

When a trainer cannot be in the room, these options keep your team learning:

  • Course licensing: license How to Triple Your Sales by Phone for A$3,000 and run it with your own staff, using the facilitator guide, participant workbook and videos
  • Self-paced study through online telesales training, including Telesales Mastery for A$97 and the How to Triple Your Sales by Phone download for A$97
  • Telesales script writing, with quotes from around A$600 and changes after delivery at no extra charge

Licensing suits employers who hire often and want every new starter trained the same way, without waiting for a trainer's next visit.

Which parts of the Northern Territory does Jenny serve?

In greater Darwin, Jenny works with teams in the CBD and Darwin Waterfront, Stuart Park, Larrakeyah and Parap, the industrial areas of Winnellie, Berrimah and East Arm, Casuarina, and Palmerston and Yarrawonga.

The rural area, including Howard Springs, Coolalinga and Humpty Doo, along with Batchelor near Litchfield, can join onsite sessions in Darwin or train on Zoom. Teams in Katherine, Tennant Creek, Alice Springs and Nhulunbuy join live online, all on the same ACST clock.

Use a free 15 minute chat with Jenny to work out the right mix of Zoom, onsite and self-paced training for your NT team.

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Areas Jenny covers around Darwin

Onsite training, or live online sessions scheduled for ACST, for teams in and around Darwin, including:

  • Darwin CBD
  • Darwin Waterfront
  • Stuart Park
  • Larrakeyah
  • Parap
  • Winnellie
  • Berrimah
  • East Arm
  • Casuarina
  • Palmerston
  • Yarrawonga
  • Howard Springs
  • Coolalinga
  • Humpty Doo
  • Batchelor and Litchfield
  • Katherine
  • Tennant Creek
  • Alice Springs
  • Nhulunbuy

What clients say about training with Jenny

Read more client results

The customised one day training workshop you designed and conducted for our telesales team proved to be invaluable. It enabled them to get sales right from the start. Thank you Jenny.

Adam ParkinsonNational Sales Manager, RTS Imaging

Our three day telemarketing coaching with Jenny Cartwright during July last year proved to be a significant turning point in our photography business. Our business has increased 107 percent in turnover during the last twelve months. Jenny's ability to demystify the art and science of how to correctly conduct a telemarketing campaign gave us significant and immediate improvements to our sales programs. Instead of calling customers without tested scripts and definite objectives as we had been doing, Jenny immediately implemented proper telemarketing scripts and gave us concrete and logical step by step procedures that allowed us to improve our confidence in calling customers and so increase our calls to sales ratio by 67 percent. We have found her support materials such as DVDs and workbooks to be clear and very practical. As well, with the new telemarketing tracking system that we introduced, we could immediately see on a day by day basis how our program was going. Jenny is very generous with her knowledge and kept giving us further feedback after the training. We really appreciated that she kept coaching us after the initial training to ensure that we stayed on track. Jenny is a true professional in sales and is Australia's foremost expert in telemarketing. We can recommend her telemarketing training programmes without reservation to any organisation that needs to immediately improve the sales and telemarketing function in their business.

Julie de PaolaPhotography by Julie

Telesales training in Darwin: questions

What time are Zoom sessions for a Darwin team?

Sessions are booked in Darwin time to suit your working day. The Territory stays on ACST all year, so Darwin sits half an hour behind Sydney while New South Wales is on standard time, and an hour and a half behind once the eastern states move to daylight saving in October. Jenny plans around the gap, so your team simply logs in at the agreed time.

Will Jenny fly to Darwin for an onsite program?

Yes, on request. Onsite training in Darwin is best planned as a one, two or three day program, with weekly or fortnightly Zoom coaching to follow. Jenny's in-house training is typically A$3,000 to A$8,000, depending on numbers, and travel from Sydney is one of the factors in the final quote.

Can staff in Alice Springs or Katherine train with our Darwin office?

Yes. Regional staff can join the same private Zoom program as the Darwin office, so everyone learns one call structure and one way of talking to customers. The whole Territory shares ACST, which makes scheduling across offices simple, even when your people are a long way apart.

How can we train new NT staff without waiting for a trainer?

License Jenny's How to Triple Your Sales by Phone course for A$3,000 and run it yourself whenever someone starts. The licence includes the facilitator guide, participant workbook and the course videos. New starters can also work through the self-paced Telesales Mastery course, which costs A$97.

Does Jenny write telesales scripts for Northern Territory businesses?

Yes. Jenny's script writing service is open to businesses anywhere in Australia, and quotes start at around A$600. Most scripts are ready within 3 days. You can then try yours on real Territory calls and ask for changes, which are made at no extra charge after delivery.

Can a Darwin business owner who does their own selling get coaching?

Yes. One-to-one coaching on Zoom is designed for exactly that. Sessions cost A$350, or A$1,200 if you book four together, and can cover a review of recorded calls, a rewritten opening, role plays of tough objections and weekly accountability, so you build confidence on the phone without leaving the Territory.

Free 15 minute chat

Talk to Jenny about training your Darwin team

A free 15 minute chat is the quickest way to find the right format, timing and investment for your team.

Send Jenny a messageOr call Jenny on 0414 543 289