Paperback or eBook (PDF)
Don't Get Hung Up!
Jenny Cartwright's practical telesales book: over 200 ways to open calls, book appointments, answer objections and close by phone.
Telesales books, eBooks, audio and sales training courses
Learn Jenny Cartwright's phone sales methods in your own time, from quick-tip eBooks at A$17 to a complete self-paced course. Every title draws on more than 30 years of selling and training on the phone.
How to buy: click on a title below for more information on the product, then press Add to cart.
Quick answer
What is the best way to learn telesales on your own?
The best way to learn telesales on your own is to follow one proven structure, then practise it on real calls. Jenny Cartwright's recorded one day workshop, How to Triple Your Sales by Phone, and her Telesales Mastery course manual cost A$97 each, Telesales Coaching Calls Live! is A$47, and books and eBooks start at A$17.
Hard copy books
Don't Get Hung Up! is Jenny's bestselling book on selling products and services by phone, with over 200 strategies, in paperback or as an eBook. She is also a co-author of Secrets of Top Sales Professionals Exposed!, part of Dale Beaumont's Secrets Exposed series. Postage is free within Australia and A$10 to anywhere else in the world.
Paperback or eBook (PDF)
Secrets of Top Sales Professionals Exposed!
A 2007 sales book from Dale Beaumont's Secrets Exposed series, with Jenny Cartwright among its co-authors. Paperback A$30 or eBook A$27.
eBooks
Short, focused reads you can put to work on the same day. Telephone Sales Tips to Triple Your Sales comes in two volumes of 157 and 150 strategies. Each costs A$17 and is delivered by email. New to selling by phone? Start with Jenny's free eBook, How to Make a Professional Telephone Sales Call, a 9 step guide with a video for every step.
eBook
Telephone Sales Tips to Triple Your Sales, Volume 1
157 practical telephone sales tips to open cold calls, get past the gatekeeper, book appointments and close. eBook, A$17.
eBook
Telephone Sales Tips to Triple Your Sales, Volume 2
150 more telephone sales strategies: openings, building value, upselling, email with phone, tough objections and closing. eBook, A$17.
Audio
With Telesales Coaching Calls Live! you listen in as Jenny coaches a telemarketer through two hours of real cold calls, with a transcript you can use to train your team. A$47, delivered by email.
Digital audio (2 hours) and transcript
Telesales Coaching Calls Live!
A two hour coaching session in which Jenny Cartwright works with a telemarketer making real, live cold calls to sell directory advertising. Learn from other telemarketers' mistakes, and how to fix them.
Courses and digital products
How to Triple Your Sales by Phone is Jenny's one day public telesales workshop, now available digitally: 4 hours on video plus an audio version. Telesales Mastery, "the most practical telesales course ever written", is the full online training program transcript with exercises, as an eBook. Each is A$97.
Video and audio download (4 hours)
How to Triple Your Sales by Phone
Jenny's one day public telesales workshop is now available digitally: 4 hours of training on video, plus an audio version. Watch on your phone, tablet or computer. Watch any time and learn at your own pace.
Course manual (eBook, 6 modules)
Telesales Mastery
The full online telesales training program transcript, complete with exercises, questions and tasks to reinforce the training. Jenny Cartwright's complete self-study course in 6 modules, in eBook format.
Train your own team with Jenny's course
Have a trainer or manager who could run the program in-house? How to Triple Your Sales by Phone is available to license for A$3,000 (no GST): a train the trainer course to teach telephone sales, complete with facilitator guide, participant workbook and PowerPoint. Save thousands and use the program to train your staff in-house. If you'd rather Jenny ran it herself, see her in-house training for sales teams.
Ordering questions
How do I pay for an order in the shop?
Every order is paid securely through PayPal. You can use your PayPal account, or pay by card through PayPal's checkout if you don't have one. All prices are in Australian dollars. If anything goes wrong at checkout, contact Jenny by email at jenny@telesalestraining.com.au or call her on 0414 543 289.
How are eBooks, video guides and courses delivered?
All digital products are delivered by email after your payment is confirmed, including the eBooks, the audio program and both courses. Use an email address you check regularly when you order, and look in your junk or promotions folder if the email doesn't appear in your inbox. Paperback books are posted to you, free within Australia or A$10 anywhere else.
Which telesales product should I buy first?
Start with what you need most. For quick ideas to try on your next calls, choose Telephone Sales Tips, Volume 1 at A$17. For Jenny's complete method with exercises, choose Telesales Mastery at A$97. If you learn best by watching and listening, the 4 hour How to Triple Your Sales by Phone workshop is A$97.
Can I train my whole team with these products?
Yes. For A$3,000 you can license the How to Triple Your Sales by Phone workshop and run it with your own facilitator, using the guide, workbook and videos. Or Jenny can train your team herself, onsite anywhere in Australia or through live online training on Zoom, customised to your products and customers.
Can I order a paperback from outside Australia?
Yes. Paperbacks are posted anywhere in the world: postage is free within Australia and A$10 to any other country, added at checkout. If you would rather not wait for the post, Don't Get Hung Up! and Secrets of Top Sales Professionals Exposed! also come as eBooks, and so do both Telephone Sales Tips volumes and both courses, all delivered by email straight after payment.
More answers on the telesales training FAQ page.
Free 15 minute chat
Would your team learn faster with Jenny in the room?
Courses and books are a great start. For a whole team, customised training onsite or on Zoom gets results sooner.