Telesales training Perth: live on Perth time or onsite at your office

Why does phone selling matter so much in Western Australia?

Perth sits at the centre of the resources and mining services sector, with company offices in West Perth and the CBD and suppliers spread through Osborne Park, Malaga, Welshpool and Kewdale. Many of their customers work on sites in the Pilbara, the Goldfields or offshore, often on fly-in fly-out rosters, and are hard to catch in person.

Distance shapes everything else too. Agricultural suppliers serve growers across the Wheatbelt, and Perth service businesses look after clients in Bunbury, Geraldton, Kalgoorlie and Broome. When a customer is hours or days away by road, the phone call is often the whole sales meeting.

That makes phone skill a genuine advantage in WA. A rep who can open well, ask sharp questions and close for a clear next step gets more done from the office than a rival who waits for the next trip north.

Can a Perth team train live on Zoom in its own time zone?

Yes. Every live session is set in Perth time, so your team trains during its normal working morning. Western Australia does not use daylight saving, which means Perth is two hours behind Sydney from early April to early October, and three hours behind for the rest of the year.

The same approach works for one-to-one sales coaching. Coaching across distance is nothing new for Jenny, who has coached a client one-to-one from Fiji:

Will Jenny fly to Perth for onsite training?

Yes. Jenny travels to every capital city for onsite programs. Because of the flight, it usually pays to plan a full one, two or three day program while she is in Perth, then continue with weekly or fortnightly coaching on Zoom.

Onsite training suits teams that want to role play face to face, workshop their scripts together and finish the day with a plan everyone has agreed to. In-house training is typically A$3,000 to A$8,000, depending on group size, customisation and travel.

What does phone sales training cover for Perth teams?

Your program is in-house telesales training built around your customers, whether they sit in a West Perth office or a site office in the Pilbara. Topics can include:

• Cold calling and outbound telesales to new accounts
• Reaching busy people who rarely answer, including how to turn voicemail into an opportunity
• Booking appointments that fit around a client's roster or travel
• Handling objections and closing for a decision
• Making the follow-up call after a quote or proposal
• Inbound enquiry and customer service calls that lead to sales
• Call reluctance and confidence on the phone

Jenny has been in sales and marketing for more than 30 years and graduated from Coach-U in 1998, so the training blends hard technique with the coaching that helps people genuinely change how they call. The reward is a team that feels in control of every conversation, however far away the customer is.

Other ways for WA teams to learn from Jenny

Some WA businesses need training that does not depend on anyone's flight schedule. These options suit teams spread across the state:

• Live online telesales training for your team only, plus self-paced courses: Telesales Mastery (A$97) and How to Triple Your Sales by Phone (A$97)
• Course licensing for A$3,000, so your own trainer can run How to Triple Your Sales by Phone with the facilitator guide, participant workbook and videos
• Telesales script writing, from around A$600, with a script usually created within 3 days

Which parts of Perth and WA does Jenny serve?

Onsite training is available across metropolitan Perth, from the CBD, West Perth and Subiaco to Osborne Park, Joondalup and Malaga in the north, Midland and Belmont in the east, Kewdale, Welshpool and Canning Vale in the south east, and Fremantle, Rockingham and Mandurah along the coast.

Teams in Bunbury, Geraldton, Kalgoorlie, Karratha, the wider Pilbara and Broome can train on Zoom, which brings regional staff into the same session as head office without anyone leaving their desk.

Areas Jenny covers around Perth

Onsite training, or live online sessions scheduled for AWST, for teams in and around Perth, including:

• Perth CBD
• West Perth
• Subiaco
• Osborne Park
• Joondalup
• Malaga
• Midland
• Belmont
• Kewdale and Welshpool
• Canning Vale
• Fremantle
• Rockingham
• Mandurah
• Bunbury
• Geraldton
• Kalgoorlie and the Goldfields
• Karratha and the Pilbara
• Broome