Telesales training Canberra for every call that needs to persuade

Which Canberra teams benefit from telesales training?

Canberra's economy is built around the public sector, but it is far from the only employer. National peak bodies, professional associations and member organisations are based here, along with consultancies, technology and defence contractors, universities and a busy small business community in Fyshwick, Mitchell and Braddon.

Many of the calls these organisations make involve selling or persuading, even when nobody calls it sales:

• Membership renewal and recruitment calls
• Selling conference registrations, sponsorships and exhibition space
• Booking meetings with decision makers for consultancies and suppliers
• Inbound calls where a caller needs guiding towards the right service or a decision
• Follow-up calls after an event, an enquiry or a proposal

Give people a simple structure for these calls and they stop feeling pushy and start feeling helpful. That shift in feeling is what gets them picking up the phone more often.

How do you persuade by phone without sounding pushy?

Jenny's training starts with rapport and good questions, because people are far more willing to say yes to a caller who understands them. Your team learns how to build rapport on the phone, which questions to ask on a sales call, how to handle objections calmly and how to ask for a decision in plain, respectful language.

Nothing in that call is aggressive. It gives a reason for calling, asks a question, listens and then suggests a next step.

Selling into Canberra from interstate

Canberra is also a destination for sales trips, and the phone is how the diary gets filled before you arrive. One of Jenny's workshop participants, Christine Rupp of Sovereign Inn, put the techniques to work ahead of a trip to the capital:

If your business visits Canberra a few times a year, appointment setting training helps you make every trip count, with meetings booked in advance rather than hoped for.

Experience with membership bodies and public sector teams

Jenny has trained for membership and professional bodies including the Institute of Chartered Accountants, the Recruitment and Consulting Services Association (RCSA), the Real Estate Institute and the Australian Telemarketing Association, and her client list also includes the Valuer General's Department.

She is a Certified Speaking Professional (CSP), awarded by Professional Speakers Australia in 2017, which makes her a natural choice for association conferences and member events. Explore her keynote speaking topics if you are planning one in Canberra.

How does Jenny deliver training in Canberra?

Canberra is the closest capital to Jenny's Sydney base, so onsite training is straightforward to arrange. She comes to your office in Civic, Barton, Russell, Woden, Belconnen or wherever your team works, and tailors a program of in-house telesales training to the calls you make.

Prefer to stay at your desks? Jenny can deliver live online telesales training to your team alone, and because Canberra and Sydney share AEST and AEDT, there is no time difference to plan around. For individuals, one-to-one sales coaching with Jenny on Zoom is A$350 a session or A$1,200 for four.

Which parts of the ACT and region does Jenny cover?

Jenny trains teams across Canberra, including Civic and Braddon, the Parliamentary Triangle suburbs of Barton and Parkes, Kingston, Deakin and Russell, plus Woden, Belconnen, Bruce, Gungahlin and Tuggeranong. Industrial and trade businesses in Fyshwick, Mitchell and Hume are covered too.

Across the border, she can train teams in Queanbeyan, Bungendore, Yass and Goulburn, either onsite or on Zoom.

Areas Jenny covers around Canberra

Onsite training, or live online sessions scheduled for AEST/AEDT, for teams in and around Canberra, including:

• Civic
• Braddon
• Barton
• Parkes
• Kingston
• Deakin
• Russell
• Woden
• Belconnen
• Bruce
• Gungahlin
• Tuggeranong
• Fyshwick
• Mitchell
• Hume
• Queanbeyan
• Bungendore
• Yass
• Goulburn