Testimonials

“Your course content was excellent and relevant. A few weeks after the course I had a sales trip planned. Using the techniques I had learned in your course, I was able to head off to Canberra with a diary full of appointments with qualified prospects. My script now sits by the phone and I look it over before every call. Thanks again.”

“Sales was new to me and I needed to learn about the art. So thank you for teaching me: – How to really appreciate the service I was offering clients – Write scripts for the different solutions for clients – Today I love picking up the phone and giving my clients a call to help them solve business problems. – I receive compliments and job offers from clients and told not to leave my job. – My sales results doubled within six weeks of the course. – Less stress because I have a manageable pipeline – How much credit you receive from a client after you call when you say you will. – I never get call reluctance”

“I have spent well in excess of $75,000 on training, personal development and sales workshops, including Tom Hopkins, Anthony Robbins and Brian Tracy. Yours was the best, providing me with a succinct and easily digestible system to get results fast with a ridiculously low investment”

“Excellent session – much appreciated. Amos and I reached our outbound calls target to the wholesalers and made some very good ground thanks to your strategies.”

“Thanks Jenny, the information you gave us on your 1 day course is going to give us a return on investment of at least 100%. We now have much tighter and improved scripts and we know how to overcome any objections easily. To think of all those advertising dollars we wasted in the past makes me shudder, I highly recommend your course to everyone in sales.”

“This course was fantastic! Jenny cartwright was so knowledgable about telesales. I never really knew there was a structure to cold calling. I feel so confident that i can make calls and turn them into sales now”

“I can’t honestly thank you enough Jenny Cartwright. You really walk your talk. I had always been employed in salaried business development roles and had been quite successful. After your workshop and coaching and being equipped with such invaluable tools, I had to throw myself in the deep end and have a go at commission-based selling to really test my mettle. As you know, you were the first person I called when I cracked a $78,000 dollar sale over the phone. In the last 8 weeks I have pulled in over 200k in revenue for my clients of which all sales were closed over the phone. I have to thank you for that.”

“The practical and interactive nature of the workshop was invaluable, I could not have achieved the level of learning I received by any other means. I would highly recommend Jenny’s course to anyone”

“Since the customer service training, one of our team commented that he thought team morale had improved at least 40 – 50%. Our results for last month are also very pleasing .”

“Your training enabled us to get good results right from the start of our campaign. The telemarketing promotion was a great success and the staff averaged a 56% response rate overall.”

“On behalf of the change management team and the course participants, I would like to thank you for providing the 2 day Training – Competitive Selling. I believe the training has given the sales team some new innovative tools and concepts to be more proactive.”

“Your training was a great investment. Sales have jumped in the last month. Thank you so much.”

“The customised one day training workshop you designed and conducted for our telesales team proved to be invaluable. It enabled them to get sales right from the start. Thank you Jenny.”

“We had Jenny run a customised training day with all our staff which resulted in a 5% increase in sales conversion the very next month. The staff’s ability to handle objections and sound more engaging on the phone has vastly improved. We highly recommend Jenny’s services.”

“Thank you so much for the recent telemarketing training for our staff. Telemarketing now forms an integral part of our marketing push in the Kiama market and the techniques and procedures that you taught us provide an excellent base for our salespeople to develop and use.”

“Thank you, Jenny, for helping our staff to raise their standards”

“The increased drive and motivation of my team after the seminar was fantastic, and for this reason I intend to conduct training on a more regular basis. Thanks again.”

“I would like to thank you and express my appreciation for your professional approach to assessing and providing sales training to our customer service and sales staff. Your approach was refreshing and you managed to touch on each individual employee’s needs and also their strengths. The feedback from my staff was extremely positive.”

“I initially thought a one day program would be more than adequate but it was obvious later in the afternoon, that everyone would have happily attended a second day.”

“This is a short note to thank you so much for your professionalism and the extraordinary difference your are already making to our team. The feedback we got is just outstanding and I am very grateful you took the time to squeeze us in as you have. I totally agree with your concept of the follow up and support. I know you offered this to me before and after seeing the results of the training, I think it is even more important.”

TELEMARKETING SUCCESS SYDNEY Story found in Powerlift Nissan Magazine Oct 08 “We have a had a few months now of considerable success from our telemarketing team, Annette McVeigh and Sandra Webb in Sydney. In June ’07, we decided to contract a telemarketing specialist consultant to advise us on what world class telemarketing should look like. Jenny Cartwright was approached by the company to help us redesign our telemarketing process, and with the help and cooperation of both Annette and Sandra we have seen our service sales leads grow significantly over the last two months. At the time of writing mid August we already have signed 13 new customers and 20 trucks to PMP Service Contracts in Sydney, so far this month, as a direct result of leads from Annette and Sandra. Annette and Sandra have attended Jenny’s successful Sydney sales training course, designed and implemented an agreed telemarketing script and generally lifted the professionalism of our dealings with potential customers.

“There is a noticeable improvement in the structure in which the sales staff are approaching their customers on the phone, increasing staff confidence and customer satisfaction. We would recommend Jenny Cartwright to any company who wishes to utilize training and make a difference in the sales area.”

“On behalf of the team, we would like to highly recommend your services. Your program was clear,concise and relevant in today’s competitive market. Even the most experienced senior telemarketers in our team came out of the day feeling more confident about what they had been doing as well as learning a few new tricks along the way.”

“Top qualities: Great Results, Expert, High Integrity We contracted Jenny to train our inside sales team. The due diligence she carried out before the training was what set her apart. She came in prior to the training and sat with each of the team to assess there ability. After the training she meet with the BU manager to provide a comprehensive overview on each team member’s capabilities. I highly recommend Jenny.”

“We have had 5 weekly training sessions from Jenny Cartwright and have increased the number of appointments by 40% in our first month.”

“Jenny Cartwright’s training for our mentors on how to get more appointments was very appropriate to the group and hands on. Attendees described it as very informative and easy to follow, a course designed to inspire, eye opening, well presented.”

“The timing of the training with you was spot on. Key points in the last week as follows:- The business set a record last Thursday for sales; Increased number of appointments are being closed with qualifications; Increased number of calls; All clients with outstanding responses due for the last 3 months identified and calls to be made by Friday; We are writing down brief scripts utilising the process prior to calls especially the ones we want to close; Objections being dealt with promptly as per training.”

“I first contracted Jenny Cartwright to train our sales team in telephone sales skills in August 2012. In the last 3 months we have tripled the number of appointments we have made. The course was of particular value to us for acquiring a structure for our call scripts, the process for handling objections and discovering a powerful way to introduce ourselves on the phone. We then contracted Jenny to train our team in face to face selling skills in November 2012. This was also great value for the new content we learnt around questioning, building rapport with different styles of customers, goal setting with values and measuring success and selling against our competitors. Thanks Jenny, can’t wait to try the new skills out. It was great”

“It was a pleasure to have Jenny come to Toowoomba in August 2013 and train our sales staff. we have been implementing all of the techniques she advised, and as a result their sales have been on a steady incline. I would have no hesitation in recommending Jenny’s services to any sales situation, with the main focus being on outbound sales. Once again thank you, and we look forward to your regular sales tips emails.”

“I have been following Jenny’s blog for over 12 months now and finally decided to bite the bullet and attend her seminar in August 2013. After the first hour, I realised how important it would be to have her run a workshop in my office for my staff. We had her train our team of 10 for two days and have seen the team implementing her ideas and changes to their sales approach. I would recommend to anyone looking for some sales training!”

Since the training, the sales team are doing extremely well breaking their all time record plus Sherree breaking the Fitlink individual sales record. As of today, Joshua has hit $102,000 and Sherree $160,000. Our Finance Director is now extremely excited as we are hoping to break the Fitlink record for the month – I will keep you posted. The team have taken onboard a lot of the training tips, especially Joshua who at the start was getting frustrated as he was not getting the sales but I assured him they would come in – just keep going (as you pointed out) and hence his personal best with still more to come. I have recommended you to our NZ Manager.

We were recommended your telesales course by a business associate and decided to get you in to give us two days of intense training. A great decision! This was a hands on, company specific course, that showed us how to achieve quick results on the phone. We were given a collection of carefully worded scripts that were drafted specifically for our customer base and sales team’s needs. Furthermore, we did some one-on-one live training that put our new found skills to the test. As we become more focussed on internal sales driving the whole team, this telesales training has become a vital ingredient in winning customers. I would strongly recommend this course to any business that wants to get ahead fast in today’s competitive age.

“I was fortunate enough to be trained by Jenny one on one via skype from Fiji. Jenny’s style of coaching was tailored to my individual needs and it really worked. Positive constructive support coupled with knowledge really helped me to succeed in my telesales appointment setting. Thanks again Jenny and I hope others take advantage of your years of practical experience in telesales.”

“I can’t honestly thank you enough Jenny Cartwright. You really walk your talk. I had always been employed in salaried business development roles and had been quite successful. After your workshop, regular coaching and being equipped with such invaluable tools, I had to throw myself in the deep end and have a go at commission-based selling to really test my mettle. As you know, you were the first person I called when I cracked a $78,000 dollar sale over the phone. In the last 8 weeks I have pulled in over 200k in revenue for my clients of which all sales were closed over the phone. I have to thank you for that.”

“Our three day telemarketing coaching with Jenny Cartwright during July last year proved to be a significant turning point in our photography business. Our business has increased 107 percent in turnover during the last twelve months. Jenny’s ability to demystify the art and science of how to correctly conduct a telemarketing campaign gave us significant and immediate improvements to our sales programs. Instead of calling customers without tested scripts and definite objectives as we had been doing, Jenny immediately implemented proper telemarketing scripts and gave us concrete and logical step by step procedures that allowed us to improve our confidence in calling customer and so increase our calls to sales ratio by 67 percent. We have found her support materials such as DVDs and workbooks to be clear and very practical. As well, with the new telemarketing tracking system that we introduced, we could immediately see on a day by day basis how our program was going. Jenny is very generous with her knowledge and kept giving us further feedback after the training. We really appreciated that she kept coaching us after the initial training to ensure that we stayed on track. Jenny is a true professional in sales and is Australia’s foremost expert in telemarketing. We can recommend her telemarketing training programs without reservation to any organisation that needs to immediately improve the sales and telemarketing function in their business.”

“This telemarketing job is a lot easier since I started your coaching”

“My salesteam has been coached for a 3 month term so far by Jenny Cartwright. There is a noticeable improvement in the structure in which the sales staff are approaching their customers on the phone, increasing staff confidence and customer satisfaction. We would recommend Jenny Cartwright to any company who wishes to use training and coaching to make a difference in the sales area.”

“I have benefited from Jenny Cartwright’s coaching for one year so far. I commend coaching in general, as I believe it is an important component of personal development. I commend coaching by Jenny Cartwright, in particular, because of her vast knowledge and experience. She has a unique ability to keep focussed and on track and is willing to encourage by sharing your delight when results are achieved.”

“Jenny Cartwright helped me get to where I am today. I had a vision, an idea, I had the passion and the belief, but it stopped there. Without Jenny my business would not be live today. Her passion and know how kept me focused. Whenever I came across a hurdle she had the answers. Her sharp business acumen helped me resolve issues that on my own would have not have known how. Jenny held me accountable from week to week and before I knew it I had launched my successful online business. I very highly recommend JennyCartwright to anyone that wants results. I have learnt how to leverage not only my money but my education as well. I would not be where I am today if it was not for her. Gratitude will never be a big enough word.”