Telesales training reviews and results

This is a short note to thank you so much for your professionalism and the extraordinary difference you are already making to our team. The feedback we got is just outstanding and I am very grateful you took the time to squeeze us in as you have. I totally agree with your concept of the follow up and support. I know you offered this to me before and after seeing the results of the training, I think it is even more important.

Jenny Cartwright was approached by the company to help us redesign our telemarketing process, and with the help and cooperation of both Annette and Sandra we have seen our service sales leads grow significantly over the last two months. At the time of writing, mid August, we already have signed 13 new customers and 20 trucks to PMP Service Contracts in Sydney so far this month, as a direct result of leads from Annette and Sandra.

We contracted Jenny to train our inside sales team. The due diligence she carried out before the training was what set her apart. She came in prior to the training and sat with each of the team to assess their ability. After the training she met with the BU manager to provide a comprehensive overview on each team member's capabilities. I highly recommend Jenny.

The timing of the training with you was spot on. Key points in the last week as follows: the business set a record last Thursday for sales; increased number of appointments are being closed with qualifications; increased number of calls; all clients with outstanding responses due for the last 3 months identified and calls to be made by Friday; we are writing down brief scripts utilising the process prior to calls especially the ones we want to close; objections being dealt with promptly as per training.

I first contracted Jenny Cartwright to train our sales team in telephone sales skills in August 2012. In the last 3 months we have tripled the number of appointments we have made. The course was of particular value to us for acquiring a structure for our call scripts, the process for handling objections and discovering a powerful way to introduce ourselves on the phone.

I have been following Jenny's blog for over 12 months now and finally decided to bite the bullet and attend her seminar in August 2013. After the first hour, I realised how important it would be to have her run a workshop in my office for my staff. We had her train our team of 10 for two days and have seen the team implementing her ideas and changes to their sales approach. I would recommend [her] to anyone looking for some sales training!

Since the training, the sales team are doing extremely well breaking their all time record plus Sherree breaking the Fitlink individual sales record. As of today, Joshua has hit $102,000 and Sherree $160,000. Our Finance Director is now extremely excited as we are hoping to break the Fitlink record for the month, I will keep you posted. The team have taken on board a lot of the training tips, especially Joshua who at the start was getting frustrated as he was not getting the sales but I assured him they would come in, just keep going (as you pointed out) and hence his personal best with still more to come. I have recommended you to our NZ Manager.

We were recommended your telesales course by a business associate and decided to get you in to give us two days of intense training. A great decision! This was a hands on, company specific course, that showed us how to achieve quick results on the phone. We were given a collection of carefully worded scripts that were drafted specifically for our customer base and sales team's needs. Furthermore, we did some one-on-one live training that put our new found skills to the test. As we become more focussed on internal sales driving the whole team, this telesales training has become a vital ingredient in winning customers. I would strongly recommend this course to any business that wants to get ahead fast in today's competitive age.

I have never received so much positive feedback from staff. They all enjoyed the workshop immensely and found the exercise very worthwhile. Ray & Georgia from my department (marketing) have utilized some of the processes with great success. For our February presentations we had record attendees, with Ray achieving an all time record for a new employee. I have no hesitation in recommending your workshop within my network. Congratulations on a job well done.

I would like to thank Jenny for her professional and practical sales and telesales training she offered to our clients over Zoom during the month of May and June 2020. By using our Zoom VC platform we have been able to engage direct with all our sales people in our channel and tap into skills previously not available in South Africa. Thank you Jenny, your workbooks were practical and professional and we all received massive value from the training. We will definitely repeat the training later on this year.

I have worked in the mortgage industry for seven years and of all the material I have encountered, and the training I have undertaken in cold calling, nothing has been as good as this book. It is a real nuts and bolts practical guide to the art of cold calling. The formulas for constructing an opening, or interest-grabbing statement, are the best I have ever come across, as is the material on call reluctance.

I keep your book in my work bag constantly, it goes wherever I go and is on hand when I'm at work, in case I need a refresher on something. In January, February and March, whilst working out of the Chatswood Lower North Shore real estate office, I booked the most in-home appointments across 61 offices nationally, whilst working directly for the Chatswood sales agents. This was the most appointments booked in one month on a national scale at the time, with John McGrath calling our team to find out what we were doing differently. I have since exceeded sales targets in retail showrooms such as Winning Appliances by following up the clients who have met with me in the store. My closing rate is in the 80% range and I believe it is because of your book, how much I have studied and memorised the pages, and then being able to put them into my own words. It has given me the confidence to find my voice and to explore the art of sales in a way that I have never known before. I call your book my secret weapon, because I get asked all the time 'where did you learn to say stuff like that?' Thanks Jenny!