Telesales training Hobart | Sales training Tasmania

Where can Hobart businesses get telesales training?

Telesales training in Hobart is delivered by Jenny Cartwright, a Sydney based specialist who trains Tasmanian teams onsite or live on Zoom. Tourism Tasmania is among the organisations she has trained, and her early career included marketing roles with hotel and tour companies. One-to-one coaching is A$350 a session.

Why is phone selling so useful for Tasmanian businesses?

Tasmania's best known industries sell to people who are somewhere else. Tourism and hospitality operators win guests who are still at home on the mainland or overseas. Producers of seafood, wine, spirits, cheese and fresh produce sell to distributors, restaurants and retailers across Bass Strait and beyond.

Hobart is also home to an Antarctic and Southern Ocean science community and a range of professional services, and many local businesses look after clients right around the state. Between visits, the phone keeps those relationships warm and turns interest into orders.

When your team can open a call confidently, uncover what the buyer really wants and ask for the booking, distance stops being a disadvantage.

Training shaped by a career in tourism

Before she became a sales trainer, Jenny worked in tourism and hospitality marketing. She was National Marketing Manager for the Telford Hotel Group, International Marketing Manager for Centralian Tours and Product Development Manager for Insight International Tours, so she understands how travel products are sold.

Tourism Tasmania is on her client list, and tourism and hospitality remains one of the industries she trains.

Ongoing coaching suits accommodation and tourism businesses, where results build season by season. Frank Dyball, who manages holiday apartments in Port Macquarie, put it this way:

I have benefited from Jenny Cartwright's coaching for one year so far. I commend coaching by Jenny Cartwright in particular because of her vast knowledge and experience. She has a unique ability to keep focussed and on track and is willing to encourage by sharing your delight when results are achieved.

Frank DyballManager, Beachhouse Holiday Apartments, Port Macquarie

How does training reach Hobart and the rest of Tasmania?

Jenny flies to Hobart for onsite programs of one, two or three days, or shorter 2 to 3 hour sessions, run at your premises. Teams in Launceston or on the North West Coast can arrange an onsite visit too, or join the training on Zoom.

Live online telesales training brings Tasmanian staff together without anyone crossing the state. Tasmania keeps the same clock as Sydney all year, including daylight saving, so live sessions line up neatly with Jenny's day.

What will your Hobart team learn?

Jenny builds your in-house telesales training around the calls your team really makes, from inbound enquiries to outbound calls to trade buyers. Topics can include:

Turning an enquiry call into a confirmed booking or order
Outbound calls to distributors, retailers, restaurants and travel trade partners
Calling inactive customers to win back repeat business
Handling price objections without reaching for a discount
Closing, and agreeing a clear next step when the answer is not yet
Asking for referrals from happy customers
Confidence on the phone for people who would rather send an email

When your people know exactly how to handle the calls that matter, they stop rushing them. Customers hear someone calm, warm and proud of what they sell, and that is a voice people want to buy from.

Sales training across Tasmania, from Hobart to the North West Coast

In greater Hobart, Jenny works with businesses in the CBD, Salamanca and Battery Point, Sandy Bay, North Hobart, Moonah, Glenorchy and Derwent Park, as well as Kingston to the south and Rosny Park, Bellerive and Cambridge on the Eastern Shore.

Further out, teams in Sorell, Bridgewater, New Norfolk and the Derwent Valley, the Huon Valley and the Coal River Valley can train onsite or online. Businesses in Launceston, Devonport and Burnie are welcome to join live Zoom programs, or to arrange an onsite visit of their own.

Options for small Tasmanian businesses

Plenty of Tasmanian businesses are small, and one person may be the whole sales team. If that is you, one-to-one sales coaching on Zoom works on your actual calls, at A$350 a session or A$1,200 for four.

You can also learn at your own pace with Telesales Mastery (A$97) or the How to Triple Your Sales by Phone workshop download (A$97), or pick up Jenny's eBook Telephone Sales Tips to Triple Your Sales, Volume 1, with 157 strategies for A$17.

Have a free 15 minute chat with Jenny about your Tasmanian team.

Chat with Jenny

Areas Jenny covers around Hobart

Onsite training, or live online sessions scheduled for AEST/AEDT, for teams in and around Hobart, including:

Hobart CBD
Salamanca and Battery Point
Sandy Bay
North Hobart
Moonah
Glenorchy
Derwent Park
Kingston
Rosny Park and Bellerive
Cambridge
Sorell
Bridgewater
New Norfolk and the Derwent Valley
Huon Valley
Coal River Valley
Launceston
Devonport
Burnie

Telesales training in Hobart: questions

Does Jenny travel to Hobart for onsite sales training?

Yes. Jenny flies from Sydney to Hobart to run customised programs at your premises, from a 2 to 3 hour session up to three days. A Hobart program is typically A$3,000 to A$8,000, depending on group size, customisation and travel. Follow-up coaching can continue on Zoom once she is back in Sydney.

Can businesses in Launceston or on the North West Coast take part?

Yes. Teams in Launceston, Devonport, Burnie and elsewhere in Tasmania can join a live Zoom program, either on their own or alongside a Hobart office. Onsite visits outside Hobart can also be discussed in your free 15 minute chat, so every part of the state can get the same training.

Can the training help our tourism business turn enquiries into bookings?

Yes. Inbound sales calls are one of Jenny's core topics, and she began her career in hotel and tour marketing. Your team can learn to build rapport quickly, ask about the guest's plans, suggest the right option and confirm the booking during the call, rather than just sending information and hoping.

We export Tasmanian produce. Can Jenny help us sell to buyers by phone?

Yes. Training can be built around the outbound calls a producer makes to distributors, retailers, restaurants and importers, such as opening with a reason to talk, following up after samples, handling price objections and booking a meeting or tasting. Programs are customised to your product and the buyers you call.

Is Zoom training for a Tasmanian team scheduled on Hobart time?

Hobart time and Sydney time are the same all year. Tasmania uses AEST in winter and AEDT in summer, moving in and out of daylight saving in step with New South Wales, so a 9.00am session for your Hobart team is 9.00am for Jenny too. That makes live training and coaching easy to book.

Is there sales training in Tasmania for just one person?

Yes, though not as a public class, because Jenny no longer runs public workshops. A Tasmanian sole trader or manager can be coached by Jenny on Zoom for A$350 a session. If you would rather study alone, her self-paced options are the Telesales Mastery course (A$97) and the How to Triple Your Sales by Phone workshop (A$97).

Telesales training Hobart: from the first hello to the booking