Quick answer
Where can I get telesales training in Melbourne?
Telesales training in Melbourne is available from Jenny Cartwright, onsite at your office or live on Zoom. She flies in from Sydney for customised programs of one to three days or shorter sessions, typically A$3,000 to A$8,000 depending on numbers. Because Melbourne and Sydney share a time zone, Zoom sessions are simple to schedule.
Why does phone selling matter for Melbourne businesses?
Melbourne's economy is broad. You will find manufacturers and wholesalers in Dandenong and the south east, logistics operators around Tullamarine, Laverton North and Truganina, and finance and technology teams in Docklands, Southbank and Cremorne. Add health, education and professional services firms right across the city, and you have a city full of sales teams that need to reach more buyers than they could ever visit.
Plenty of Melbourne businesses also sell nationally from a Victorian office. Their customers in Sydney, Brisbane or Perth may never meet a rep in person, so the phone call is the relationship. When that call is clumsy, the order goes to a competitor who sounds more sure of themselves.
A good call saves time on the road too. Crossing the West Gate or sitting on the Monash at peak hour eats into a sales day, and a well run phone conversation can qualify a prospect before anyone gets in the car.
Why choose a phone sales specialist in Melbourne?
Jenny learned telesales by doing it. For the Australian events of Anthony Robbins, Tom Hopkins, Zig Ziglar, Jim Rohn and Denis Waitley, she ran direct mail and telemarketing campaigns from 1991 to 1997 that achieved record sales, making around 100 calls a day herself. She was named Telemarketer of the Year in 1995 and helped TAFE create its first telemarketing course that same year.
That background shapes the training. Your team gets the exact words, call structures and responses that hold up on a live phone line, and then practises them until they come out naturally. People leave knowing what to say next, which is where real confidence comes from.
How is training delivered to Melbourne teams?
For onsite training, Jenny flies down from Sydney and runs the program at your premises, whether that is a tower on Collins Street or a warehouse in Dandenong South. With travel involved, it makes sense to get the most from each visit with a one, two or three day program, then keep the momentum going with weekly or fortnightly coaching on Zoom.
If you would rather not bring a trainer in, live online telesales training runs privately on Zoom for your team only, with the same customised content. Victoria and New South Wales change their clocks on the same dates, so there is never any time zone juggling.
For individual reps or owners, one-to-one sales coaching on Zoom costs A$350 a session, or A$1,200 for four, and can include listening to your recorded calls together.
What does the training cover?
Each program is in-house telesales training tailored to what you sell. Melbourne teams can choose from:
- Outbound telesales and cold calling to new prospects
- Appointment setting, with a clear method for making an appointment by phone
- Inbound sales and customer service calls that turn enquiries into orders
- Practical ways to handle objections such as 'send me an email' or 'we already have a supplier'
- Closing, and asking for the decision without sounding pushy
- Call reluctance, for people who keep putting the phone off until tomorrow
- Telesales scripts written in your team's own words
The aim is a sales floor that hums: people picking up the phone without being chased, managers who coach to a shared structure, and a pipeline you can finally rely on.
Has Jenny spoken in Melbourne?
Yes. Jenny gave a keynote at the 2010 Sales Super Conference in Melbourne, and one of the people in that audience wrote this afterwards:
Jenny's keynote presentation at the 2010 Sales Super Conference I attended in Melbourne was both engaging and very informative. Her years of experience and knowledge was used to clearly demonstrate a number of approaches to increase your revenue by using the telephone. I'd strongly recommend Jenny as a sales speaker.
Melbourne event organisers can pick from her four current keynotes, which are Sales success secrets, Sales calls mastery, Never give up! and Sales fitness for pros. Find out more about booking a sales speaker for your conference.
Where around Melbourne and regional Victoria does Jenny train?
Jenny works with teams in the Melbourne CBD, Docklands, Southbank and along St Kilda Road, in Richmond, Cremorne and South Yarra, and out to Port Melbourne, Box Hill, Clayton and Mulgrave. She also trains in the industrial and logistics belts of Dandenong, Tullamarine, Laverton North and Truganina.
Beyond the city, she can come to Geelong, Ballarat, Bendigo or the Mornington Peninsula, or train regional staff on Zoom alongside your Melbourne office so everyone learns the same approach.
Book a free 15 minute chat to plan training for your Melbourne team.
Plan your trainingAreas Jenny covers around Melbourne
Onsite training, or live online sessions scheduled for AEST/AEDT, for teams in and around Melbourne, including:
- Melbourne CBD
- Docklands
- Southbank
- St Kilda Road
- Richmond and Cremorne
- South Yarra
- Port Melbourne
- Box Hill
- Clayton
- Mulgrave
- Dandenong
- Tullamarine
- Laverton North
- Truganina
- Geelong
- Ballarat
- Bendigo
- Mornington Peninsula