Telephone Sales Tips to Triple Your Sales, Volume 1 (eBook)

Quick, practical tips for people who sell by phone

This eBook collects 157 of Jenny Cartwright's telephone sales strategies into short, practical tips for getting leads, booking appointments and making sales. It was first sold as Top Telesales Techniques That Work! and was revised in August 2023 under its new title.

Each tip is quick to read and quick to try, so that you can test an idea on today's calls instead of waiting for the next training day. Small wins add up, and before long you notice you're the person in the office who doesn't mind picking up the phone.

You don't have to read it cover to cover. Struggling to get past reception? Go straight to the gatekeeper tips. Getting asked about price too early? Turn to the advice on handling cost.

What do the 157 strategies cover?

• Opening a cold call without creating resistance
• Three simple ways to build rapport
• A lesser-known route past the gatekeeper to the person you need
• Five steps to making an appointment
• Two simple ways to show you're really listening
• Helping people want what you offer within minutes
• A free and easy way to ask for referrals
• Handling the cost of your product or service on the phone
• Avoiding call reluctance
• Techniques for closing the sale
• A script for your follow-up calls

A few of these themes are introduced in Jenny's free articles, including cold call openings that grab interest and how to do the follow-up call. The eBook gives you the full set in one place.

Who will get the most from Volume 1?

Volume 1 suits newer salespeople, small business owners who make their own calls, and anyone coming back to the phone after time away. It covers the foundations of a good sales call, which makes it the natural starting point before Volume 2.

If you've been selling for a while, use it as a checklist. Spotting the habit that has slipped helps you fix a flat week before it becomes a flat month, so you feel back in control of your results.

How you receive the eBook

Volume 1 costs A$17. Checkout runs through PayPal, where you can pay from your PayPal account or by card. Once payment is complete, the eBook is emailed to you, ready to read on your computer, tablet or phone.

Who wrote these telephone sales tips?

Jenny Cartwright learned these strategies on the phone, not in a classroom. Between 1991 and 1997 she made around 100 calls a day promoting the Australian events of speakers such as Tom Hopkins and Zig Ziglar, and in 1993 she was named Business SWAP National Salesperson of the Year. She has since trained more than 95,000 people in sales and telesales. Learn more about Jenny.